Frequently asked questions

Payment conditions depend on the property and the length of the stay. When a deposit is required, the amount and payment terms are communicated before the reservation is confirmed. Our team will guide you through the process so that every step is clear before your arrival.

A minimum stay may apply depending on the property, season and dates selected. The applicable conditions are provided when making your reservation, whether you are arranging a villa rental, staying in a riad or booking an apartment for a few days.

Check-in is generally scheduled from 3:00 PM. Depending on the property, your arrival time and availability, our team may be able to arrange a different check-in time. We recommend sharing your expected arrival time with us so we can prepare your welcome accordingly.

Check-out is generally scheduled for 11:00 AM. A different departure time may be possible depending on the circumstances and the property's availability. Our team can confirm the available options before your stay.

Most of our properties can accommodate families, although amenities and layouts vary from one address to another. Information about bedrooms, outdoor spaces, pools and other amenities is provided on each property page. Our team can also recommend a luxury villa, riad or other accommodation particularly suited to your family.

Some properties welcome pets, subject to specific conditions. If you are travelling with a pet, please mention this when submitting your request so we can check the applicable conditions with the property. Additional fees may also apply depending on the accommodation.

We select properties that offer a reliable and discreet environment, with security measures varying from one address to another. Where necessary, additional arrangements may be considered with our team to help ensure your peace of mind throughout your stay.

Changes to your dates depend on the property's availability and booking conditions. If your plans change, contact us as soon as possible. Our team will review the available options with you and look for the most suitable solution.

Yes. An invoice or proof of payment can be provided depending on the terms of your reservation. Simply request it from our team so that the necessary information can be included.

Our team can assist you in both French and English. Depending on the availability of our advisors and partners, we may also be able to facilitate communication in other languages to make your stay as seamless as possible.

Of course. If you are choosing between several properties or would like advice on the type of accommodation best suited to your stay, our advisors are here to help. We take the time to understand what you are looking for and guide you towards the experience that suits you best.

Choose the property that suits you, enter your dates and submit your request. Our team will check availability and assist you until your stay is confirmed. If you are choosing between several properties or would like to rent a villa, stay in a riad in Marrakech, or book an apartment or studio, we can also advise you based on your preferences and the way you like to travel.

No. The property is only the starting point. Leonis Collection considers the experience as a whole: where you stay, how you arrive, the moments you experience and the thoughtful touches that accompany them. We create fully personalised stays around your preferences and your own pace, transforming a few days in Morocco into something personal, seamless and memorable.

Yes. Our luxury concierge can arrange private transfers, chauffeurs, private chefs, wellness treatments, reservations, celebrations and personalised experiences. Every service is tailored to your preferences, your pace and the nature of your stay.

The earlier you make your request, the better we can accommodate your preferences, particularly during periods of high demand. For certain services, such as a private chef, chauffeur or specific experience, arrangements may need to be made several days or even weeks in advance, depending on availability.

Yes. Our concierge service in Morocco can be requested independently of an accommodation booking. Whether you are already staying in a villa, hotel or another property, we can arrange selected services and experiences according to your needs.

You can explore our services on the Concierge page, select the service or services you need and submit your request directly. If you prefer to speak with an advisor, you can also contact us by phone to discuss your requirements and receive a personalised proposal.

Cancellation conditions depend on the property, the period of your stay and the booking terms. They are communicated before confirmation and displayed on the property page whenever available. Our team is also available to clarify the conditions that apply to your stay.

Leonis Collection is a luxury lifestyle curator in Morocco, built around a simple belief: the stays that remain with us are those that have been thoughtfully considered before they even begin. We select properties with character, curate experiences and orchestrate every detail to create a way of living tailored to you. More than accommodation or a concierge service, Leonis creates singular escapes where elegance, privacy and attention to detail bring a different dimension to travel.

Our team reviews every request with care and aims to respond as quickly as possible. For booking requests or stay arrangements, we recommend contacting us sufficiently in advance so we have time to check availability and prepare your experience.